![]() ![]() new ones, the ones that worked initially. I have already installed different drivers and original ones from the manufacturer's program. If everything starts working normally than it is some driver or OS that is not compatible with your laptop.īut the Restore disc should be as a last resort if all other troubleshooting fails. Once it is restored to factory defaults and you still have the same problems that is a good indication you have a defective hardware in your laptop. Best way to find out is by using your laptop's Restore disc to restore your laptop back to the way you bought it from the factory. It is possible your AMD GPU is defective or your laptop's motherboard is defective. Then later on you can try installing AMD generic laptop drivers. I would make sure you are installing your laptop's AMD and Intel drivers (no matter how old they are) from your Support download page until you get your laptop working normally again. What does Device Manager show after you install the AMD Driver? Yellow exclamation or error message for either the Intel or AMD GPU? What version of AMD Graphics to have installed or are trying to install? What version of Intel Graphics driver you have installed or are installing? ![]() Check all the BIOS settings for your Graphics for your laptop. The AMD driver shouldn't uninstall the Intel Driver or disable the Intel Graphics and vice versa.Īre you able to enter BIOS on your laptop?Ĭheck to see if you have either the AMD or Intel GPU disabled in BIOS if possible. In fact, the AMD Driver works with the Intel APU Graphics. If that is the case, AMD should not interfere with the Intel APU Graphic driver or GPU. To clear things up, by Intel Video card you are talking about your Intel APU Integrated Graphics correct? If it doesn't that indicates something in Windows 10 is not compatible with your laptop. ![]() If it does, run it and see if it sees anything wrong with either your hardware or software installed.ĮDIT: As a last resort, restore your laptop back to the way it came from the factory with Windows 8 and see if the issue continues. See if Samsung has a Diagnostic Webpage for your laptop. If all of the above is done with the laptop still freezing, it is either due that your laptop is not compatible with Windows 10 (since it originally came with Windows 8 OS installed) or you have a defective GPU card. That helps make AMD drivers more compatible with your laptop and Windows. If your Samsung Laptop doesn't have software to update all of your Intel Drivers then try using Intel's own Driver updater or see if Samsung Support has a newer version of Intel Graphics and CHIPSET Drivers for your laptop.Īlso make sure you have the latest BIOS version installed on your laptop. OS: Windows 10 Pro 圆4 1809 (build 17763.For the latest AMD Driver to work correctly Windows must be fully updated via Windows Update.Īlso your Intel Drivers, especially the Intel Graphics and CHIPSET drivers must be the latest version for AMD Driver to work correctly. Laptop Make and model: Dell Inspiron 15R-5537ĭriver: Radeon Software Adrenalin 2019 Edition 19.2.1 While this is a hybrid graphics scheme, I'm pretty sure Intel HD Graphics driver has nothing to do with this issue, as I was able to install previous versions of AMD Radeon Software drivers normally, and I haven't updated Intel iGPU drivers either. I actually can't recall the last Radeon driver in which I was able to open Radeon Settings. I don't know if this has any relation, but before trying to install 19.2.1 driver and face this freeeze issue, I noticed that AMD Settings accessed throgh Desktop context menu wouldn't open, even after updating Radeon drivers. When this happened, I checked Device Manager and noticed that the video driver of AMD Radeon video adapter was indeed installed, however AMD Settings wasn't. Occasionally, the system booted up normally after restarting from safe mode, even if hadn't uninstalled Radeon drivers. And not even reinstalling the previous version of the driver (Adrenalin 2019 Edition 19.1.1) is able to fix this problem. Uninstalling drivers using DDU on safe mode and reinstalling then did not work. The only solution is booting into Safe Mode, uninstalling AMD Radeon drivers and then restarting. ![]() Then Windows won't boot up, as the system gets stuck in a black screen. Everytime I attemp to the install the latest AMD Radeon driver on my laptop, the system freezes usually at 44% and I have to force a shutdown. ![]()
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